Privacy Policy

1. Introduction

Ape Suspension (“we”, “us”, “our”) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

By accessing our website or purchasing goods and services from us, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

The types of personal information we may collect include:

• Your full name
• Contact details (email address, phone number, postal address)
• Vehicle details (make, model, year)
• Billing and payment information
• Information about products and services you’ve enquired about or purchased
• Any other information you voluntarily provide to us (including feedback or reviews)

We may also collect non-identifiable information when you interact with our website (see Section 8 below).

3. How We Collect Personal Information

We collect personal information when you:

• Contact us through our website, email, phone, or in person
• Make an enquiry or request a quote
• Purchase products or services from us
• Subscribe to our marketing communications (e.g., newsletters)
• Interact with us on social media platforms
• Participate in promotions, surveys, or customer feedback requests

4. Why We Collect Personal Information

We collect personal information to:

• Provide you with products and services
• Process payments and issue invoices
• Communicate with you regarding enquiries, quotes, bookings, and support requests
• Deliver marketing communications (only if you opt-in)
• Improve our services and customer experience
• Meet legal and regulatory requirements

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers (e.g., couriers, IT service providers)
• Manufacturers and suppliers (e.g., for warranty claims or technical support)
• Payment processors and financial institutions
• Regulatory bodies or law enforcement where required by law

We will not sell or rent your personal information to third parties.

6. How We Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
Measures include:

• Secure storage of physical and digital records
• Access controls and password protection
• Staff training on privacy obligations

If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it.

7. Accessing and Correcting Your Information

You may request access to the personal information we hold about you at any time. If you believe any of the information we hold is incorrect, incomplete, or outdated, you can request a correction.
Requests should be made in writing to the contact details provided below.

8. Website and Cookies

When you visit our website, we may collect anonymous information such as:

• Your IP address
• Browser type
• Pages viewed
• Time spent on site

Our website may use cookies to enhance your experience. Cookies do not identify you personally but help us track site usage and improve functionality. You can adjust your browser settings to refuse cookies if you prefer.

9. Marketing Communications

We may send you marketing emails about our products, services, and promotions if you have opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. We encourage you to review it periodically.